We want everyone who visits NHS inform ( to feel welcome and able to find information whatever their circumstance.

To do this we've:

  • designed the website to be accessible and usable for everyone
  • provided alternative text and subtitles for media content (where appropriate)
  • written in plain English - making our information easy to read and understand

Conformance statement

NHS 24 is committed to providing a website that is usable and accessible to all. In accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018. This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the following non-compliances:

  • most older PDF documents are not fully accessible to screen reader software
  • you cannot modify the line height or spacing of text


We've tested the website using the following web browsers:

  • Internet Explorer 9 and above (Windows)
  • Firefox 46 (Windows and Mac)
  • Chrome 50 (Windows and Mac)
  • Safari 9 (Mac)

We've tested the website using the following mobile browsers:

  • Mobile Safari* (iOS7 and above)
  • Internet Explorer Mobile 9* (Windows Phone 8 and above)
  • Android Browser* (Android 4 and above)
  • Chrome for Android 50.0*

*The core experience of the website will be supported. However, some of the richer features might not be supported.

Screen readers

The website is compatible with modern screen readers and other assistive technologies.


This website uses Browsealoud, a free tool for reading and listening to information from your browser on any device.

The Browsealoud tool:

  • reads information out aloud
  • simplifies pages
  • adds a mask for touch screens
  • highlights text
  • makes MP3 recordings
  • magnifies text
  • reads PDFs
  • allows you to modify pronunciation

How to use the tool

To use the tool:

  • click the Browsealoud button at the top of the page
  • select a tool from the toolbar
  • highlight, or click, any text to hear it read aloud


If you've any issues with the Browsealoud tool:

Accessibility features

Most computers and browsers have accessibility features that can help you use the web in a way that best suits your needs.

The BBC have published accessibility guides for some of these features.

Accessibility help

To report an accessibility problem or request details about our accessibility standards, contact our health information team 

You can also contact us to request health information in a different language or format.