This accessibility statement applies to the NHS inform website. It explains how accessible this site is, what to do if you have difficulty using it, and how to report accessibility problems.
The website is run by NHS 24.
We are continuously working to make NHS inform (nhsinform.scot) accessible. We want to ensure that everyone who visits the website can find the information they are looking for.
We try to make our site easy to use and accessible by including:
We also use plain English in website text to make information as easy as possible to understand.
AbilityNet has more advice on making your device easier to use if you have a disability.
This website uses ReachDeck, a free tool that can be used to read and listen to information from your browser on any device.
The ReachDeck tool allows you to:
To use the tool:
If you have trouble using or accessing the ReachDeck tool:
We have identified some accessibility issues within the website.
Known issues include:
We are always looking for ways to improve the accessibility of NHS inform. If you cannot access a particular part of the site or want to report an accessibility problem please contact our health information team.
You can also contact us to request health information in a different language or format.
Please contact us at:
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).
If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
NHS 24 is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
This website is not compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.
The content listed below is non-accessible for the following reasons.
Where possible we aim to make documents accessible and/or provide a suitable HTML alternative.
However, many of our older PDFs do not meet accessibility standards. The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.
At NHS 24, creating an accessible service is a team effort. We want our teams to make accessible services by:
This statement was prepared on 16 March 2016. It was last reviewed on 12 October 2021.
This website was last tested on 11 May 2021.
During this site quality report, 21350 pages and images were checked. To measure accessibility, pages were evaluated against all level A and AA success criteria of the Web Content Accessibility Guidelines 2.1.
This website’s accessibility will be reviewed on a regular basis. We will update this accessibility statement with any relevant changes.
Last updated:
23 October 2023