contactSCOTLAND-BSL goes 24/7

contactSCOTLAND-BSL is now available 24/7 – 365 days a year.

contactSCOTLAND-BSL are open all the time – no matter what time you need to make a call, they’ll be there.

What is contactSCOTLAND-BSL?

contactSCOTLAND-BSL is a Scottish Government service that allows deaf and deafblind BSL users to make calls through an online interpreter.

It was in 2017 that contactSCOTLAND-BSL started to provide VRS for all service calls. This let deaf BSL users contact any public sector service within Scotland that relies on telephone contact with their service users or customers.


contanctSCOTLAND-BSL have announced that from 1 June 2019, they are a 24 hour service, allowing BSL users to contact public, third, and private sector numbers.

This means that they are available 24 hours a day, 7 days a week.

Ministerial quote-bsl-st-vo from SLi on Vimeo.

What does this mean for BSL users?

BSL users now have full access to NHS 24's 111 service and Breathing Space in the out-of-hours period, as well as other NHS 24 services when lines are open.

This is an important step in providing greater equality and access for deaf BSL users.

More information

For more information about how NHS 24 are working towards equality of access to our services through communication methods, please email our Engagement Team:

For more information about contactSCOTLAND-BSL and what you need to use their service, click here.