NHS Medicines Delivery Service

Service to support the most vulnerable in Scottish communities

The time-limited medicines delivery service will be available for those most at risk to have their prescriptions delivered.

What is the service?

The NHS in Scotland has launched a new medicines delivery service for clinically vulnerable people during the coronavirus outbreak.

The service will be available from participating community pharmacies and will:

  • reduce pressure on face-to-face dispensing in community pharmacies
  • prevent transmission of the virus in pharmacy settings

The service will run from 18 January to the end of March 2021, with the possibility of an extension beyond this time.


Who can use the service?

You are eligible to use this service if you are in any one of the following groups:

  • Those aged 65 and over
  • Those who have an eligible health condition
  • Pregnant women
  • Young and unpaid carers
  • Those in Shielding categories
  • Those who are currently self-isolating as per Scottish Government guidelines

Pharmacists may also use their discretion to decide whether others may benefit from the service. Please contact your local community pharmacy to discuss your circumstances and eligibility.

How does the service work?

Community Pharmacies which are participating in the service will contact patients in their lists to offer the service.

Medicines will then be delivered by either a pharmacy team member or an appropriately qualified third party delivery driver (in accordance with regulatory and professional standards and guidance).

Can I still visit my local pharmacy?

Pharmacies remain open providing pharmaceutical care to all members of the public, with COVID-secure ways of working in place.

It is recommended that if you are in one of the above groups, you should try to use delivery services in the first instance.

What if I'm unhappy with the service I receive?

Talk to the pharmacist so they can try to sort the matter out immediately.

Most pharmacies have their own complaints procedures. If you’d like to make a complaint, please contact the pharmacy manager in the first instance.

Find my local pharmacy

Use Scotland's Service Directory to find your local pharmacy.