'The charter’, which summarises what you are entitled to when using NHS services and receiving NHS care in Scotland, was revised in June 2019.

What the charter does

The Charter of Patient Rights and Responsibilities (the 'charter') summarises what you are entitled to when you use NHS services and receive NHS care in Scotland, and what you can do if you feel that your rights have not been respected. 

The charter also explains what is expected of you when using NHS services in Scotland.

Who can use the charter?

The charter is for everyone who accesses and uses NHS services and support in any part of Scotland. That includes patients, their carers, family members and NHS staff.

Sections of the charter

The information in the charter are divided into the following areas:

  • Accessing and using NHS services in Scotland: your rights when using NHS health services

  • Communication and involving you: your rights to be informed about your healthcare and services and to be involved in decisions about them
  • Privacy and confidentiality: your rights to privacy and to have your personal health information protected
  • Feedback, complaints and my rights: your rights to have a say about your treatment or care and to have any concerns and complaints dealt with

Further information