If you’re unhappy with the NHS care or treatment you've received, you have a right to complain using the NHS complaints procedure.
To make a complaint, contact the feedback and complaints team at your local NHS health board.
GP practices, dental surgeries, pharmacies and opticians
Most GP practices, dental surgeries, pharmacies and opticians have their own complaints procedures. If you’d like to make a complaint, please contact the practice or shop manager in the first instance.
If you don’t feel comfortable doing this, you can contact the complaints and feedback team at your local health board for advice.
Other NHS services
Each health board will have a patient relations or complaints team that work with you, your family or carer to resolve any disputes or complaints about the quality of care you have received.