If you’re unhappy with the NHS care or treatment you’ve received, you’ve a right to complain using the NHS Complaints Handling Procedure.
You should contact the shop manager or practice directly if you’ve got a complaint about the following NHS services:
In exceptional circumstances, you can contact the complaints and feedback team at your local health board for advice. This should only be done if you feel unable to make direct contact with the service providing your care.
You should contact your local health board if you’d like to complain about any other NHS service.
The complaints procedure is the same for all areas within a hospital. Complaints should be made to the NHS health board first. They’ll then take forward any investigation within specific areas of healthcare or clinicians.
Each health board will have a patient relations or complaints team that’ll work with you, your family or carer to resolve any disputes or complaints about the quality of care you have received.
To leave feedback or make a complaint about NHS Ayrshire and Arran services, contact:
PO Box 13
Eglinton House
Ailsa Hospital
Ayr
KA6 6AB
Tel: 01292 513620
Email: complaintsteam@aapct.scot.nhs.uk
You should contact the practice directly if you’ve got a complaint about a GP, pharmacy, dentist or optician.
Learn more about NHS Ayrshire and Arran’s complaints procedure.
To leave feedback or make a complaint about NHS Borders services, contact:
Borders General Hospital
Huntlyburn
Melrose
TD6 9BS
Tel: 01896 826719
Email: patient.experience@borders.scot.nhs.uk
Borders General Hospital
Huntlyburn
Melrose
TD6 9BS
Tel: 01896 826000
You should contact the practice directly if you’ve got a complaint about a GP, pharmacy, dentist or optician.
To leave feedback or make a complaint about NHS Dumfries and Galloway services, contact:
Second Floor South
Mountainhall Treatment Centre
Bankend Road
Dumfries
DG1 4AP
Tel: 01387 272733
Email: dg.patientservices@nhs.scot
You should contact the practice directly if you’ve got a complaint about a GP, pharmacy, dentist or optician.
Learn more about NHS Dumfries and Galloway complaints procedure.
To leave feedback or make a complaint about NHS Fife services, contact:
1st Floor
Hayfield House
Hayfield Road
Kirkcaldy
KY2 5AH
Tel: 01592 648153
Email: fife.patientexperience@nhs.scot
You should contact the practice directly if you’ve got a complaint about a GP, pharmacy, dentist or optician.
To leave feedback or make a complaint about NHS Forth Valley services, contact:
Forth Valley Royal Hospital
Stirling Road
Larbert
FK5 4UW
Tel: 01324 566660
Email: fv.complaints@nhs.scot
You should contact the practice directly if you’ve got a complaint about a GP, pharmacy, dentist or optician.
To leave feedback or make a complaint about NHS Grampian services, contact:
Summerfield House
2 Eday Road
Abderdeen
AB15 6RE
Tel: 0345 337 6338
Email: gram.nhsgrampianfeedback@nhs.scot
You should contact the practice directly if you’ve got a complaint about a GP, pharmacy, dentist or optician.
To complain about hospital services or the board function at NHS Greater Glasgow and Clyde, contact:
North East Sector Offices
Stobhill Hospital
300 Balgrayhill Road
Glasgow
G21 3UR
Tel: 0141 201 4500
Email: complaints@ggc.scot.nhs.uk
When phoning, please listen carefully and pick the right option for the service you want to complain about.
Commonwealth House
32 Albion Street
Glasgow
G1 1LH
Tel: 0141 201 0130
Email: GCHSCPComplaints@ggc.scot.nhs.uk
Eastwood Health and Care Centre
Drumby Centre
Clarkston
G76 7HN
Tel: 0141 451 0505
Email: Deborah.Gray@ggc.scot.nhs.uk
Renfrewshire House
Cotton Street
Paisley
PA1 1AL
Tel: 0141 618 7659
Email: RenfrewshireHSCP.Complaints@ggc.scot.nhs.uk
Kirkintilloch Health and Care Centre
10 Saramago Street
Kirkintilloch
G66 3BF
Tel: 0141 232 8237
Email: EastDun.HSCPComplaints@ggc.scot.nhs.uk
West Dunbartonshire HSCP HQ
16 Church Street
Dumbarton
G82 1QL
Tel: 01389 776833
Email: wdhscp@west-dunbarton.gov.uk
Hector McNeil House
7 – 8 Clyde Square
Greenock
PA15 1NB
Tel: 01475 715280
Email: pccsp.swork@inverclyde.gov.uk
To complain about prison healthcare at Barlinnie, Greenock and Low Moss prisons contact:
Commonwealth House
32 Albion Street
Glasgow
G1 1LH
Tel: 0141 287 0419
Email: Carolan.Forbes@ggc.scot.nhs.uk
For further information or advice on how to complain about services at NHS Greater Glasgow and Clyde contact:
Commonwealth House
32 Albion Street
Glasgow
G1 1LH
Email: GCHPComplaints@ggc.scot.nhs.uk
Learn more about NHS Greater Glasgow and Clyde complaints procedure.
To leave feedback or make a complaint about NHS Highland services, contact:
PO BOX 571
The Highlands
Inverness
Tel: 01463 705997
Email: nhshighland.feedback@nhs.scot
You should contact the practice directly if you’ve got a complaint about a GP, pharmacy, dentist or optician.
University Hospital Hairmyres
Eaglesham Road
East Kilbride
G75 8RG
Tel: 01355 585 325
Email: PatientAffairs.Hairmyres@lanarkshire.scot.nhs.uk
University Hospital Monklands
Monkscourt Avenue
Airdrie
ML6 0JS
Tel: 01698 752 300
Email: PatientAffairs.Monklands@lanarkshire.scot.nhs.uk
University Hospital Wishaw
50 Netherton Street
Wishaw
ML2 0DP
Tel: 01698 366 558
Email:PatientAffairs.Wishaw@lanarkshire.scot.nhs.uk
Community services includes out of hours, paediatrics and mental health services.
NHS Lanarkshire Headquarters
Kirklands
Fallside Road
Bothwell
G71 8BB
Tel: 01698 752 800 (option 2)
Email:PatientAffairs.Primarycare@lanarkshire.scot.nhs.uk
NHS Lanarkshire Headquaters
Kirklands
Fallside Road
Bothwell
G71 8BB
Tel: 01698 752 800 (option 1)
Email: PatientAffairs.Corporate@lanarkshire.scot.nhs.uk
You should contact the practice directly if you’ve got a complaint about a GP, pharmacy, dentist or optician.
To leave feedback or make a complaint about NHS Lothian services, contact:
Waverley Gate
2-4 Waterloo Place
Edinburgh
EH1 3EG
Tel: 0131 536 3370
Email: feedback@nhslothian.scot.nhs.uk
You should contact the practice directly if you’ve got a complaint about a GP, pharmacy, dentist or optician.
To leave feedback or make a complaint about services at NHS Orkney, contact:
The Balfour
Foreland Road
Kirkwall
Orkney
KW15 1NZ
Tel: 01856 888 221
Email: ork.feedback@nhs.scot
You should contact the practice directly if you’ve got a complaint about a GP, pharmacy, dentist or optician.
To leave feedback or make a complaint about NHS Shetland services, contact:
Montfield
Burgh Road
Lerwick
Shetland
Tel: 01595 743064 (Textphone: 18001 01595 743064)
Email: shet.feedbackandcomplaints@nhs.scot
You should contact the practice directly if you’ve got a complaint about a GP, pharmacy, dentist or optician.
To leave feedback or make a complaint about NHS Tayside services, contact:
Ninewells Hospital
Dundee
Tayside
Tel: 0800 027 5507
Email: TAY.feedback@nhs.scot
You should contact the practice directly if you’ve got a complaint about a GP, pharmacy, dentist or optician.
To make a complaint about services in NHS Western Isles, contact:
37 South Beach Street
Stornoway
Isle of Lewis
Tel: 01851 704 704 ext 3157
Email: wi.nhswicomplaints@nhs.scot
37 South Beach Street
Stornoway
Isle of Lewis
Tel: 01851 708 041
You should contact the practice directly if you’ve got a complaint about a GP, pharmacy, dentist or optician.
To leave feedback or make a complaint about NHS 24, contact:
Caledonia House
Fifty Pitches Road
Cardonald Park
Glasgow
G51 4EB
Tel: 0300 020 4846
Email: Patient.Experience@nhs24.scot.nhs.uk
You can also leave feedback about NHS 24 using the feedback form on the NHS 24 website.
To leave feedback or make a complaint about the Golden Jubilee National Hospital, contact:
Agamemnon Street
Clydebank
G81 4DY
Tel: 0141 951 5951
Email: feedback@gjnh.scot.nhs.uk
Learn more about NHS Golden Jubilee National Hospital complaints procedure.
To leave feedback or make a complaint about the Scottish Ambulance Service, contact:
Gyle Square
1 South Gyle Crescent
Edinburgh
EH12 9EB
Tel: 0131 314 0000
Email: sas.feedback@nhs.scot
Learn more about NHS Scottish Ambulance Service complaints procedure.
To leave feedback or make a complaint about The State Hospital, contact:
Carstairs
Lanark
ML11 8RP
Tel: 01555 842 200
Last updated:
07 March 2024