Overview

If you’re unhappy with the NHS care or treatment you've received, you have a right to complain using the NHS complaints procedure.

To make a complaint, contact the feedback and complaints team at your local NHS health board.

GP practices, dental surgeries, pharmacies and opticians

Most GP practices, dental surgeries, pharmacies and opticians have their own complaints procedures. If you’d like to make a complaint, please contact the practice or shop manager in the first instance.

If you don’t feel comfortable doing this, you can contact the complaints and feedback team at your local health board for advice.

Other NHS services

Each health board will have a patient relations or complaints team that work with you, your family or carer to resolve any disputes or complaints about the quality of care you have received.

NHS Ayrshire and Arran

To leave feedback or make a complaint about an NHS Ayrshire and Arran service, contact:

Patient Relations and Complaints Department

Organisation
NHS Ayrshire & Arran
Address
PO Box 13, Eglinton House
Ailsa Hospital
Ayr
Phone number
01292 513620
Email
complaintsteam@aapct.scot.nhs.uk

NHS Borders

To leave feedback or make a complaint about an NHS Borders service, contact:

Feedback and Complaints Officer

Organisation
NHS Borders
Address
Borders General Hospital
Huntlyburn
Melrose
Phone number
01896 826719

Management of complaints

he NHS Borders Chief Executive is responsible for the management of complaints. To contact the Chief Executive direct:

Chief Executive

Organisation
NHS Borders
Address
Borders General Hospital
Huntlyburn
Melrose
Phone number
01896 825525

NHS Lothian

If you don’t feel comfortable making a complaint directly to a GP or dental practice, pharmacy or optician, NHS Lothian can act as an intermediary between you and these services.

Contact the NHS Lothian Complaints Team to find out how they can help.

NHS Dumfries and Galloway

To leave feedback or make a complaint about an NHS Dumfries and Galloway service, contact:

Patient Feedback and Complaints Co-ordinator

Organisation
NHS Dumfries and Galloway
Address
Crichton Hall
Bankend Road
Dumfries
Phone number
01387 272733
Email
dg.feedback@nhs.net

NHS Fife

To leave feedback or make a complaint about an NHS Fife service, contact:

Patient Relation Department

Organisation
NHS Fife
Address
Room 104, Hayfield House
Hayfield Road
Kirkcaldy
Phone number
01592 648153
Email
patientrelations.fife@nhs.net

NHS Forth Valley

To leave feedback or make a complaint about an NHS Forth Valley service, contact:

Patient Relations and Complaints Service

Organisation
NHS Forth Valley
Address
Forth Valley Royal Hospital
Stirling Road
Larbert
Phone number
01324 566660
Email
FV-UHB.complaints@nhs.net

NHS Grampian

To leave feedback or make a complaint about an NHS Grampian service, contact:

Feedback Service

Organisation
NHS Grampian
Address
Summerfield House
Eday Road
Aberdeen
Phone number
0345 337 6338
Email
nhsgrampian.feedback@nhs.net

NHS Greater Glasgow and Clyde

To complain about services provided by NHS Greater Glasgow and Clyde, contact:

Complaints team

Organisation
NHS Greater Glasgow and Clyde
Address
J B Russell House
Gartnavel Royal Hospital
Glasgow
Phone number
0141 201 4500 (9.00am to 5.00pm)
Email
complaints@ggc.scot.nhs.uk
Instruction

When phoning, please listen carefully and pick the right option for the service you want to complain about.

Leave feedback about a service

To give feedback rather than make a formal complaint, please use the patient Feedback form on the NHSGG&C website.

Community and mental health services

To complain about health services provided by a Community Health Partnership (CHPs) or Community Health and Care Partnership (CHCPs), contact the appropriate CHP, CHP sector or CHCP for the area where the service is delivered.

Glasgow City CHP

Address
William Street Clinic
120 William Street
Glasgow
Phone number
0141 314 6222

Glasgow City CHP: North West Sector

Address
J B Russell House, Gartnavel Royal Hospital
1055 Great Western Road
Glasgow
Phone number
0141 211 3923

Glasgow City CHP: North East Sector

Address
Templeton Business Centre
62 Templeton Street
Glasgow
Phone number
0141 277 7454

Glasgow City CHP: South Sector

Address
Clutha House
120 Cornwall Street South
Glasgow
Phone number
0141 427 8240

East Renfrewshire CHCP

Address
1 Burnfield Avenue
Giffnock
East Renfrewshire
Phone number
0141 577 3839

Renfrewshire CHP

Address
Renfrewshire House
Cotton Street
Paisley
Phone number
0141 618 7659

West Dunbartonshire CHCP

Address
West Dunbartonshire Council
Garshake Road
Dumbarton
Phone number
01389 737 599

East Dunbartonshire CHP

Address
CHP Offices, Stobhill Hospital
300 Balgrayhill Road
Glasgow
Phone number
0141 201 3347

Inverclyde CHCP

Address
Hector McNeil House
7-8 Clyde Square
Greenock
Phone number
01475 715 280

Forensic mental health services, learning disability assessment and treatment and longer stay residential facilities

Complaints about these services are managed by Glasgow City CHP (William Street Clinic).

Podiatry

Complaints about podiatry are managed by Renfrewshire CHP on behalf of all CHPs and CHHPs in Glasgow.

Physiotherapy

Complaints about physiotherapy are managed by West Dunbartonshire CHCP on behalf of all CHPs and CHHPs in Glasgow.

Sexual health/Sandyford

Complaints about sexual health or Sandyford are managed by Glasgow City CHP - North West Sector on behalf of all CHPs and CHHPs in Glasgow.

Children’s specialist services (including children’s mental health and Skye House)

Complaints about children’s specialist services are managed by Glasgow City CHP - North East Sector on behalf of all CHPs and CHHPs in Glasgow.

Diabetic retinal screening

Complaints about diabetic retinal screening are managed by West Dunbartonshire CHCP on behalf of all CHPs and CHHPs in Glasgow.

Community dental services

Complaints about community dental services are managed by East Dunbartonshire CHP (Oral Health Directorate) on behalf of all CHPs and CHHPs in Glasgow.

Prison healthcare

To complain about prison healthcare:

Glasgow City CHP: Prison Healthcare Complaints

Address
William Street Clinic
120 William Street
Glasgow
Phone number
0141 314 6222
Instruction

For complaints about:

  • Barlinnie prison
  • Greenock prison
  • Low Moss prison

NHS Highland

To leave feedback or make a complaint about an NHS Highland service, contact:

Feedback Team

Organisation
NHS Highland
Address
PO BOX 5713
Inverness
The Highlands
Phone number
01463 705997
Email
nhshighland.feedback@nhs.net

NHS Lanarkshire

To leave feedback or make a complaint about acute service, contact:

Patient Affairs Manager

Organisation
NHS Lanarkshire
Address
Hairmyres Hospital
Eaglesham Road
East Kilbride
Phone number
01355 585325
Instruction

For complaints about services in Hairmyres Hospital

Patient Affairs Manager

Organisation
NHS Lanarkshire
Address
Wishaw General Hospital
50 Netherton Street
Wishaw
Phone number
01698 366558
Instruction

For complaints about services in Wishaw General Hospital

Patient Affairs Manager

Organisation
NHS Lanarkshire
Address
Monklands Hospital
Monkscourt Avenue
Airdrie
Phone number
01236 713065
Instruction

For complaints about services in Monklands Hospital

Local services

If you don’t feel comfortable making a complaint directly to a GP or dental practice, pharmacy or optician, contact:

Patient Services Department

Organisation
NHS Lanarkshire
Address
Kirklands
Fallside Road
Bothwell
Phone number
01698 858321

NHS Lothian

To leave feedback or make a complaint about an NHS Lothian service, contact:

Patient Experience Team

Organisation
NHS Lothian
Address
Waverley Gate
2-4 Waterloo Place
Edinburgh
Phone number
0131 536 3370
Email
feedback@nhslothian.scot.nhs.uk

NHS Orkney

To leave feedback or make a complaint about an NHS Orkney service, contact:

Patient Experience Officer

Organisation
NHS Orkney
Address
Garden House, New Scapa Road
Kirkwall
Orkney
Phone number
01856 888000 (ask for extension 8221)

NHS Shetland

To leave feedback or make a complaint about an NHS Shetland service, contact:

Corporate Services Manager / Feedback and Complaints Officer

Organisation
NHS Shetland
Address
Montfield, Burgh Road
Lerwick
Shetland
Phone number
01595 743064 (Textphone: 18001 01595 743064)

NHS Tayside

To leave feedback or make a complaint about an NHS Tayside service, contact:

Complaints and Feedback Team

Organisation
NHS Tayside
Address
Ninewells Hospital
Dundee
Tayside
Phone number
0800 027 5507
Email
feedback.tayside@nhs.net

NHS Western Isles

To make a complaint about an NHS Western Isles service, contact:

Complaints Handling Department

Organisation
NHS Western Isles
Address
37 South Beach Street
Stornoway
Isle of Lewis
Phone number
01851 708033

Feedback

To leave feedback about an NHS Western Isles service, contact:

Patient Focus Public Involvement Development Officer

Organisation
NHS Western Isles
Address
37 South Beach Street
Stornoway
Isle of Lewis
Phone number
01851 708041