Overview

If you’re unhappy with the NHS care or treatment you've received, you have a right to complain using the NHS complaints procedure.

To make a complaint, contact the feedback and complaints team at your local NHS health board.

GP practices, dental surgeries, pharmacies and opticians

Most GP practices, dental surgeries, pharmacies and opticians have their own complaints procedures. If you’d like to make a complaint, please contact the practice or shop manager in the first instance.

If you don’t feel comfortable doing this, you can contact the complaints and feedback team at your local health board for advice.

Other NHS services

Each health board will have a patient relations or complaints team that work with you, your family or carer to resolve any disputes or complaints about the quality of care you have received.

NHS Ayrshire and Arran

To leave feedback or make a complaint about an NHS Ayrshire and Arran service, contact:

Patient Relations and Complaints Department

Organisation
NHS Ayrshire & Arran
Address
PO Box 13, Eglinton House
Ailsa Hospital, Ayr
KA6 6AB
Phone number
01292 513620
Email
complaintsteam@aapct.scot.nhs.uk

NHS Borders

To leave feedback or make a complaint about an NHS Borders service, contact:

Feedback and Complaints Officer

Organisation
NHS Borders
Address
Borders General Hospital
Huntlyburn, Melrose
TD6 9BS
Phone number
01896 826719

Management of complaints

The NHS Borders Chief Executive is responsible for the management of complaints. To contact the Chief Executive direct:

Chief Executive

Organisation
NHS Borders
Address
Borders General Hospital
Huntlyburn, Melrose
TD6 9BS
Phone number
01896 826000

NHS Lothian

If you don’t feel comfortable making a complaint directly to a GP or dental practice, pharmacy or optician, NHS Lothian can act as an intermediary between you and these services.

Contact the NHS Lothian Complaints Team to find out how they can help.

NHS Dumfries and Galloway

To leave feedback or make a complaint about an NHS Dumfries and Galloway service, contact:

Patient Services Team

Organisation
NHS Dumfries and Galloway
Address
Crichton Hall
Bankend Road, Dumfries
DG1 4TG
Phone number
01387 272733
Email
Dumf-uhb.PatientServices@nhs.net

NHS Fife

To leave feedback or make a complaint about an NHS Fife service, contact:

Patient Relation Department

Organisation
NHS Fife
Address
1st floor, Hayfield House
Hayfield Road, Kirkcaldy
KY2 5AH
Phone number
01592 648153
Email
patientrelations.fife@nhs.net

NHS Forth Valley

To leave feedback or make a complaint about an NHS Forth Valley service, contact:

Patient Relations and Complaints Service

Organisation
NHS Forth Valley
Address
Forth Valley Royal Hospital
Stirling Road, Larbert
FK5 4UW
Phone number
01324 566660
Email
FV-UHB.complaints@nhs.net

NHS Grampian

To leave feedback or make a complaint about an NHS Grampian service, contact:

Feedback Service

Organisation
NHS Grampian
Address
Summerfield House
Eday Road, Aberdeen
AB15 6RE
Phone number
0345 337 6338
Email
nhsgrampian.feedback@nhs.net

NHS Greater Glasgow and Clyde

To complain about hospital services or the board function at NHS Greater Glasgow and Clyde, contact:

Complaints department

Organisation
NHS Greater Glasgow and Clyde
Address
West Glasgow Ambulatory Care Hospital
Dalnair Street, Glasgow
G3 8SJ
Phone number
0141 201 4500
Email
complaints@ggc.scot.nhs.uk
Instruction

When phoning, please listen carefully and pick the right option for the service you want to complain about.

Health and Social Care Partnerships (HSCP)

To complain about HSCPs, contact:

Glasgow City HSCP

Address
Commonwealth House
32 Albion Street, Glasgow
G1 1LH
Phone number
0141 287 0440

East Renfrewshire HSCP

Address
Eastwood Health & Care Centre
Drumby Centre, Clarkston
G76 7HN
Phone number
0141 451 0505
Email
Deborah.Gray@ggc.scot.nhs.uk

Renfrewshire HSCP

Address
Renfrewshire House
Cotton Street, Paisley
PA1 1AL
Phone number
0141 618 7659

East Dunbartonshire HSCP

Address
Kirkintilloch Health and Care Centre
10 Saramago Street, Kirkintilloch
G66 3BF
Phone number
0141 232 8237
Email
Louise.Martin2@ggc.scot.nhs.uk

West Dunbartonshire HSCP

Address
West Dunbartonshire HSCP HQ
Garshake Road, Dumbarton
G82 3PU
Phone number
01389 776833
Email
wdhscp@west-dunbarton.gov.uk

Inverclyde CHCP

Address
Hector McNeil House
7 - 8 Clyde Square, Greenock
PA15 1NB
Phone number
01475 715280
Email
pccsp.swork@inverclyde.gov.uk

Prison healthcare

To complain about prison healthcare at Barlinnie, Greenock and Low Moss prisons contact:

Maria Martorana (Business Administrator) - Prison Healthcare Complaints

Address
Glasgow City HSCP Headquarters
Commonwealth House, 32 Albion Street
Glasgow, G1 1LH
Phone number
0141 287 0432
Email
Maria.Martorana@ggc.scot.nhs.uk

Family health services

To complain about a GP surgery, an NHS dental surgery, an NHS optician’s practice or a community pharmacy, please contact them directly.

If you don't feel comfortable doing this, the health board may be able to act as an intermediary between you and these services, to help resolve any differences. For assistance with this or for further information or advice on how to complain about these services, contact:

Lorraine Reid (Business Administration Manager) - Family Health Service Complaints

Address
Glasgow City HSCP Headquarters
Commonwealth House, 32 Albion Street
Glasgow, G1 1LH
Phone number
0141 287 0130
Email
Lorraine.Reid2@ggc.scot.nhs.uk

NHS Highland

To leave feedback or make a complaint about an NHS Highland service, contact:

Feedback Team

Organisation
NHS Highland
Address
PO BOX 5713
Inverness
The Highlands
Phone number
01463 705997
Email
nhshighland.feedback@nhs.net

NHS Lanarkshire

To leave feedback or make a complaint about acute service, contact:

Patient Affairs Manager

Organisation
NHS Lanarkshire
Address
Hairmyres Hospital
Eaglesham Road
East Kilbride
Phone number
01355 585325
Instruction

For complaints about services in Hairmyres Hospital

Patient Affairs Manager

Organisation
NHS Lanarkshire
Address
Wishaw General Hospital
50 Netherton Street
Wishaw
Phone number
01698 366558
Instruction

For complaints about services in Wishaw General Hospital

Patient Affairs Manager

Organisation
NHS Lanarkshire
Address
Monklands Hospital
Monkscourt Avenue
Airdrie
Phone number
01236 713065
Instruction

For complaints about services in Monklands Hospital

Local services

If you don’t feel comfortable making a complaint directly to a GP or dental practice, pharmacy or optician, contact:

Patient Services Department

Organisation
NHS Lanarkshire
Address
Kirklands
Fallside Road
Bothwell
Phone number
01698 858321

NHS Lothian

To leave feedback or make a complaint about an NHS Lothian service, contact:

Patient Experience Team

Organisation
NHS Lothian
Address
Waverley Gate
2-4 Waterloo Place
Edinburgh
Phone number
0131 536 3370
Email
feedback@nhslothian.scot.nhs.uk

NHS Orkney

To leave feedback or make a complaint about an NHS Orkney service, contact:

Patient Experience Officer

Organisation
NHS Orkney
Address
Garden House, New Scapa Road
Kirkwall
Orkney
Phone number
01856 888000 (ask for extension 8221)

NHS Shetland

To leave feedback or make a complaint about an NHS Shetland service, contact:

Corporate Services Manager / Feedback and Complaints Officer

Organisation
NHS Shetland
Address
Montfield, Burgh Road
Lerwick
Shetland
Phone number
01595 743064 (Textphone: 18001 01595 743064)

NHS Tayside

To leave feedback or make a complaint about an NHS Tayside service, contact:

Complaints and Feedback Team

Organisation
NHS Tayside
Address
Ninewells Hospital
Dundee
Tayside
Phone number
0800 027 5507
Email
feedback.tayside@nhs.net

NHS Western Isles

To make a complaint about an NHS Western Isles service, contact:

Complaints Handling Department

Organisation
NHS Western Isles
Address
37 South Beach Street
Stornoway
Isle of Lewis
Phone number
01851 708033

Feedback

To leave feedback about an NHS Western Isles service, contact:

Patient Focus Public Involvement Development Officer

Organisation
NHS Western Isles
Address
37 South Beach Street
Stornoway
Isle of Lewis
Phone number
01851 708041