The Charter of Patient Rights and Responsibilities

The Patient Rights (Scotland) Act 2011 was passed by the Scottish Parliament on 24 February 2011, and received Royal Assent on 31 March 2011.

The Act requires Scottish Ministers to publish a Charter of Patient Rights and Responsibilities which summarises the existing rights and responsibilities of patients using the NHS in Scotland and of people with an interest in their care.

The charter was first published in October 2012.

Your rights

Within the charter, your rights and responsibilities fall under 6 headings:

  • Access - You have the right to access NHS services that are appropriate to your needs
  • Communication and participation - You have the right to get information about your health and the services available to you. You also have the rights to be involved in decisions about your care
  • Confidentiality - You have the right for your personal health information to be kept confidential, to know how it is used and how to access it
  • Respect - You have the right to be treated as an individual and with dignity and respect, no matter what
  • Safety - You have the right to the best care and treatment possible by qualified staff in a safe and clean setting
  • Feedback and complaints - You have the right to have a say about your health care and to have any concerns or complaints dealt with in the most appropriate way