MSK Help app: Accessibility statement

This accessibility statement relates to the NHS 24 MSK help mobile application (app) and explains how accessible this app is, what to do if you have difficulty using it, and how to report accessibility problems.

This app is run by NHS 24.

Using the app

You can use the NHS 24 MSK help app to get information on common muscle, joint and back problems. It also includes exercises and videos to get you moving safely.

We want as many people as possible to be able to use this app. This means you can use the built-in accessibility features on your device to:

  • invert colours and adjust contrast levels
  • increase the text size without the text truncating or overlapping
  • navigate the app using Switch Access (Android) or Switch Control (iOS)
  • get around the app using Voice Access (Android) or Voice Control (iOS)
  • listen to the app using TalkBack (Android) or VoiceOver (iOS)

We have also made the text in the app as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

More about accessibility features on android and iOS devices.

How accessible this app is

We have identified some accessibility issues within the app and are actively addressing these.

Known issues include:

  • visual tools, such as exercise videos, provide no audio guidance
  • some images do not have a useful description for screen readers, for example an image taking users to information on back pain says 'MSK help graphic' on screen reader devices
  • some clickable areas and interactive elements are too narrow and may be problematic for people with limited dexterity, for example the play bar on videos should be extended for ease of use
  • the main menu at the bottom of the app does not have a readable label for screen readers making it difficult to use

Feedback and contact information

We are always looking for ways to improve the accessibility of this app. Contact us if you find an accessibility problem not listed on this statement, have positive feedback about the accessibility of this app or need information in a different format.

Please contact us at:

  • email: nhs.inform@nhs24.scot.nhs.uk

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations').

If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this app's accessibility

NHS 24 is committed to making its apps accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This app is not compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

A manual accessibility audit was carried out on this app in October 2021.