This accessibility statement relates to the NHS 24 Online mobile application (app) and explains how accessible this app is and what to do if you have difficulty using it.
This app is run by NHS 24.
You can use the NHS 24 app to find your nearest services and use the chat function to assess your symptoms to find out what to do next for certain health conditions.
We want as many people as possible to be able to use this app. This means you can use the built-in accessibility features on your device to:
We have also made the text in the app as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability.
More about accessibility features on Android and iOS devices.
We have identified some accessibility issues within the app and are actively addressing these.
Known issues include:
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).
If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
NHS 24 is committed to making this app accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
This app is not compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.
An accessibility review was carried out on the app in March 2023.
Last updated:
21 March 2023