NHS 24 Online: Terms and conditions

The use of this app is subject to the terms and conditions set out below. By using or accessing this app, you agree to be bound by these terms and conditions.


All information provided is copyright to NHS 24.

Copyright enquiries may be made in writing or e-mail to:

40 Ainslie Road
G52 4RU



The resources contained in the app are provided on an “as is” basis and without any warranties.

No warranties are made as to fitness-for-purpose, quality or completeness of information.

Reliability of information

NHS 24 uses its best efforts to ensure the accuracy and reliability of information on its app. However, no guarantees are made that the information contained in this app, or associated or linked-to websites, is accurate, complete and current at any given time.

Information presented on this app or associated sites may be changed at any time.

The resources made available on this app are intended to assist users in Scotland in their use of the National Health Service and are for information only.

This app is not intended in any way to replace the advice of your doctor. Specific advice should be sought in specific situations from a properly qualified health worker.

Availability of the app

The app is provided by Cluster Reply and NHS 24.

Although this app has been tested and should work under normal circumstances, there are many factors both within and outside of the control of NHS 24 which may prevent the app from being available to users of the World Wide Web.

No responsibility is accepted by NHS 24 for any losses that may arise from an inability to access resources.

Where a user finds a specific error in the coding of an app page, or where they consider a page to be in breach of accessibility, it is a condition of use of the App that NHS 24 should be notified so that appropriate action may be taken by e-mailing: patient.experience@nhs24.scot.nhs.uk.

Governing laws

The terms and conditions of use of the app as provided by the Common Services Agency of the National Health Service in Scotland shall be governed by the laws of Scotland.

Links to third party internet sites

The provision on the app of a link to another website does not constitute any authorisation to access material held at that location. Links to sites are provided for informational purposes only and no responsibility is accepted for the quality of resources found on such websites.

The contents and material made available on linked sites are completely out with NHS 24’s control and as such no liability is accepted for any damages resulting in accessing or failing to access these sites. No endorsement is expressed or implied by the presence of a link on the App.

The contents of a linked-to website may change without NHS 24’s knowledge and, as a result, links may break or may terminate on pages which are not the original targets of a link. No responsibility or liability for the privacy of personal information is accepted for linked-to websites, as these are beyond our control.


Terms and Conditions enquiries may be made via e-mail to
patient.experience@nhs24.scot.nhs.ukor made in writing to:

40 Ainslie Road
G52 4RU

Last updated:
06 December 2022