Contact us

There are many ways for you to get in touch with us, whatever your needs.

If you feel unwell or have a clinical question, please contact your GP or the 111 service if your GP surgery is closed.

NHS inform helpline

If you’re well, but have a question about your health or local NHS services phone our helpline on 0800 22 44 88.

Our helpline is open:

  • Monday to Friday, 8.00am to 10.00pm
  • Saturday and Sunday, 9.00am to 5.00pm

British Sign Language (BSL)

British Sign Language (BSL) users can contact us direct by using contactSCOTLAND-BSL

The contactSCOTLAND BSL interpretation service is available:

  • Monday to Sunday: 9.00am to 12.00am (midnight)

Non-English speakers

If English isn't your first or preferred language, you can still use our service.

We use an interpretation service called Language Line, to support callers who can't or prefer not to speak English.

Language Line is free to use.

How to use this service

To use Language Line:

  1. Phone 0800 22 44 88
  2. Tell the call handler that you need an interpreter
  3. Tell the call handler the name of your preferred language

Once you're connected to an interpreter, you'll have a three-way conversation with the call handler to get the advice you need.

Webchat

Webchat is a communication tool that operates through your web browser on screen and connects you with our health information team in real-time.

Webchat is available:

  • Monday to Friday, 8.00am to 10.00pm
  • Saturday and Sunday, 9.00am to 5.00pm

We can only respond to queries for residents in Scotland.

Feedback

You can use our feedback form to:

  • leave a comment or complaint about our website, webchat or telephone service
  • give thanks for any help you've received

Our health information team can't help with any clinical or symptomatic questions. If you feel unwell, contact your GP or the 111 service if your GP surgery is closed.