NHS Scotland will contact you about your vaccination appointments.
Rearranging your appointment
This information is for people who want to rearrange an existing appointment.
For all coronavirus vaccination appointments for children under 12, you should phone the national vaccination helpline to rearrange.
If you’re trying to rearrange your appointment online and there are no vaccination appointments available, please check again later. The national vaccination helpline will be unable to offer alternative appointments as they use the same online booking system.
Alternatively, you can attend a drop-in clinic. Check your local health board website or their social media channels to find out if there are drop-in clinics available in your area.
National vaccination helpline
Alternatively, you can phone the national vaccination helpline on 0800 030 8013 to rearrange your appointment. The helpline is open from 9am to 6pm Monday to Friday, 9am to 1pm on Saturday and closed on Sunday.
Help with logging in
Even if you have never logged in before, you can find your username on your appointment letter or by using the ‘Get your username‘ option.
You can then set up a password by selecting the new user option to register.
If you’ve lost or forgotten your username, you can recover it by selecting the ‘Get your username‘ option.
If you’ve lost or forgotten your password, you can recover it by selecting the ‘Forgotten your password‘ option.
If you missed your scheduled appointment
If you have missed your vaccination appointment, you must wait 72 hours after the time of that appointment before you can book a new one via the online booking portal.
If you’re unable to leave your home
If you’re unable to leave your home (due to your mobility or physical ability or mental health condition) or if you need additional support at your appointment (for example, someone to support you when you arrive or a private space to be vaccinated), phone the national vaccination helpline on 0800 030 8013 and your request will be sent to your local health board.
If you’re unwell on the day of your appointment
If you’re unwell, wait until you’ve recovered to have your coronavirus vaccine. You should not attend an appointment if you have a fever or think you might be infectious to others.
Cancelling your appointment or opting out
NHS Scotland strongly recommends you get vaccinations when they are offered to you.
However, if you decide to cancel your appointment, you should do this online via the booking portal or phone the national vaccination helpline on 0800 030 8013. Appointments for children under 12 can only be cancelled by phoning the helpline.
If you wish to opt out, you will need to phone 0800 030 8013. You are only opting-out of coronavirus and flu vaccinations under the current programme. Please note that the way the IT system is built, you cannot opt out of one vaccine only. For example, if you are still interested in getting your flu vaccine, but not your coronavirus vaccine, you should not opt out. When offered a coronavirus vaccine at a future flu appointment, you can simply decline this.
If you previously opted out, this meant that we would no longer send you out a scheduled appointment for these vaccinations. You may have since received an invitation letter, text or email informing you of your eligibility for the winter vaccination programme, prompting you to book if you wish to do so. This is because NHS Scotland has a duty of care to inform you of the vaccines available to you. If you wish to opt out of all further communications about coronavirus and flu vaccinations, please call 0800 030 8013. If you are eligible for other vaccine programmes, you will still be invited for those. Your data will remain on the system, in case you wish to opt back in at any point in the future.
Choosing how you’d like to be contacted
You can now update your contact details and your preferred method of contact on the online portal. If you select to receive future correspondence about your coronavirus and flu vaccines by email or SMS then you will no longer receive future letters with this information.