Coronavirus (COVID-19): Communications toolkit

It is essential that the people of Scotland receive the correct information, pathways of care and resources from NHS Scotland in relation to coronavirus (COVID-19).

NHS inform is being regularly updated with the latest clinically approved guidance in partnership with Health Protection Scotland.

We have created a range of materials to communicate this information to the public. These are regularly reviewed and updated.

Coronavirus resources

We have developed leaflets, posters and graphics for you to print and share with staff and service users.

Coronavirus communication toolkit (Part 1 - symptoms and hygiene) (ZIP, 42.4 MB)

Coronavirus communication toolkit (Part 2 - general guidance) (ZIP, 12.3 MB)

Coronavirus A4 poster or leaflet - Who shouldn't leave their home (JPG, 3.9 MB)

Coronavirus posters - translated versions (ZIP, 27 MB)

Coronavirus guidance leaflets - translated versions (ZIP, 1 MB)

Coronavirus isolation timeline infographics (ZIP, 1.2 MB)

Coronavirus physical activity infographics (ZIP, 1 MB)

Coronavirus testing elegibility - leaflets and animation (ZIP, 5.2MB)

information Child immunisation social media advice graphics (ZIP, 1.3 MB)

Screening temporary pause social media advice graphics (ZIP, 860 KB)

Letter from Interim Chief Medical Officer: Continuation of immunisation programme (PDF, 228 KB)

For the latest video content please visit the Scottish Government channels:

Primary care support resources

This toolkit is intended to help you support patients with concerns other than coronavirus, such as common symptoms, minor ailments, dental health and concerns due to screening programmes being temporarily paused.

We've included a number of posts that can be used in your own social channels. There are links throughout to clinically approved advice on NHS inform and from the team at NHS 24 – the same team who take care of your patients when they call us out of hours.

By signposting to these services we anticipate that more people will be able to care for themselves at home, reducing pressure on GP practices and NHS 24 phone lines.

Communication toolkit for patients in primary care who do not have coronavirus (PDF, 596 KB)

Alternative formats and new communication channels

This toolkit explains how people with communication differences can access our coronavirus information in their preferred language or format - including audio, easy read and British Sign Language (BSL).

There is also information about the new coronavirus webchat, chatbot, voice bot and app.

We've included suggested text you may want to use in your bulletins and social media posts to promote these resources.

NHS 24 coronavirus communication equalities toolkit (ZIP, 2.7MB)

The NHS is Open campaign

This campaign urges those who require NHS services still access these where needed, and to know that their GP practice and other NHS services are still available for their needs.

The NHS is Open stakeholder toolkit (PDF, 557 KB)