Coronavirus (COVID-19): Ask NHS inform a question

Our chatbot service gives you another option of getting Scotland specific information on coronavirus if:

  • you can't find the information on NHS inform
  • your situation isn't life-threatening

The service is available 24 hours a day, 7 days a week.

You will not be talking to a person - your question will get an answer based on the coronavirus information on NHS inform website.

This information is specifically for individuals in Scotland and for those travelling to Scotland. 

Anyone accessing this chatbot from outside of Scotland should confirm the guidance in their local area.

The chatbot cannot:

  • answer person or condition-specific questions
  • give individual coronavirus vaccination appointment times, appointment locations or the type of vaccine you will receive
  • answer complex or long-form questions.

This information the chatbot provides comes from quality assured sources in collaboration with clinicians following our editorial guidelines.

How is my information used?

Any information you type into the chatbot will be used to improve our coronavirus content on NHS inform. We will be able to see what questions are more popular than others.

The more you use the chatbot, the more insight we will get into the type of information our users need.

Read more about how the NHS handles your personal health information.

Will I get information on the coronavirus vaccines?

Our chatbot will  answer general questions around the vaccine programme.

It will not be able to provide answers to person-specific questions, such as:

  • when will I receive my vaccine?
  • where will I receive the vaccine?
  • what variant of the vaccine will I get?

It also will not be able to provide statistical data related to the vaccination programme. You can find that information on the Public Health Scotland website.

Using the chatbot

Simply type your coronavirus query into the text box. You will then receive an answer. This could be:

  • a direct answer
  • a recommendation to visit a related page
  • a follow-up question
  • a message stating that we can't find an answer to your question