If you want to claim a refund of NHS optical charges, ask the person who supplies your glasses or contact lenses for a receipt. This receipt must show how much you paid and the date of payment. If you’re claiming because of low income, use form HC5. An HC5 form is available from Jobcentre Plus offices, NHS hospitals, or your optometry practice may have one. It’s also available online.
Complete the HC5 form and send it off. Make sure you include your optical prescription and your receipt. The form tells you what to do. The maximum refund you get back will be the voucher value that matches your prescription.
If you’ve already used a voucher towards the cost of your glasses or contact lenses you can’t get a refund, unless it was only a ‘complex lens’ voucher. You can’t claim for a refund of the difference between the voucher value and the actual cost of your glasses or lenses, even if they cost more than the voucher value.
If you want to claim for a reason other than low income, you’ll need to send Practitioner Services a letter, including your receipt.
How to contact Practitioner Services