North Ayrshire HSCP - Telecare and Community Alarm

Telecare/Community Alarm offers round the clock monitoring and support. The system alerts a monitoring station to get the help if you become ill or something is wrong.

Telecare includes the following:
• community alarm
• fall detectors
• property exit sensors
• smoke detectors
• carbon monoxide detectors
• Canary/Just checking system
• medication reminders/dispenser
• flood detectors
• excessive heat and cold sensors
• domestic abuse alarms
• safer walking alarms

The Telecare Service/ Community Alarm is an emergency service that assists people of all ages who need some extra support to live safely at home.

It’s available to anyone who lives in North Ayrshire and gives you, your carer and your family peace of mind that you can call for assistance in an emergency, any time of the day or night.

We install an alarm unit by connecting it to the telephone line in your home. Calling for help could not be easier - you simply press a button on a pendant, which can be worn around the neck, on a wrist strap or clipped on. This dials our monitoring station which is managed and staffed by Hanover (Monitoring Station), 24 hours a day, 365 days a year.

The operator can speak to you through a speaker system – you don’t need to lift the handset.

All alarm calls result in immediate voice contact being established with highly skilled operators at the response centre. Staff assess each situation and decide on the most appropriate action.

Services Offered

Older Adults

You should request this service from your local Social Services office or on discharge from hospital. A member of staff will visit you to ex-plain the system and discuss whether the service is right for your needs. If we agree that you could benefit from this service, we will arrange for the alarm unit to be installed. Community Alarm can also be accessed via self-referral on the Councils website.

Opening times

Normal opening times

Monday
08:00 - 16:45
Tuesday
08:00 - 16:45
Wednesday
08:00 - 16:45
Thursday
08:00 - 16:45
Friday
08:00 - 16:30

Closed local public holidays.

Out of Hours Service available 7 days a week.

Contact details

Garnock Valley
01505 684 551
Email
contactus@north-ayrshire.gov.uk
Social Links

Address

Garnock Valley
Craigton Road
Kilbirnie
KA25 6LJ

Find us

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Last Updated: 23/11/2021

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