Webchat is a communication tool that connects you with our health information team in real-time.
Webchat is available:
- Monday to Friday, 8.00am to 10.00pm
- Saturday and Sunday, 9.00am to 5.00pm
During the festive period our helpline and webchat services are open:
- 25 December 9am to 5pm
- 26 December 9am to 5pm
- 1 January 9am to 5pm
- 2 January 9am to 5pm
Starting a webchat
To start a webchat:
- click on the "Chat now" button to launch a new chat window
- add a name and message
- click "send" to log your request
Chat to someone now
If a team member's available, we'll connect you straight away.
If all of our team are chatting, we'll place you in a queue until someone becomes available.
Sometimes none of our team are available to chat. If this is the case, we'll send you a message and ask you to try again later.
Ending a webchat
To end a webchat, click the "End chat" button to leave the chat room.
Before you close the window, you'll have the option to give feedback about your chat experience.
Any information you share through with us will be held in confidence and won't be shared with any third parties.
More about how we use and share your information