Rearrange or opt-out of your vaccination appointment

NHS Scotland will contact you about your vaccination appointments.

Rearranging your appointment

This information is for people who want to rearrange an existing appointment. To book an appointment, visit our winter vaccines page.

If you live in Orkney, Shetland or Western Isles health board areas, you cannot rearrange online. Read local arrangements for Orkney, Shetland or Western Isles

For all coronavirus vaccination appointments for children under 12, you should phone the national vaccination helpline to rearrange.

If you're trying to rearrange your appointment online and there are no vaccination appointments available, please check again later. The national vaccination helpline will be unable to offer alternative appointments as they use the same online booking system.

National vaccination helpline

Alternatively, you can phone the national vaccination helpline on 0800 030 8013 to rearrange your appointment. The helpline is open from 9am to 6pm Monday to Friday, 9am to 1pm on Saturday and closed on Sunday.

Help with logging in

Even if you have never logged in before, you can find your username on your appointment letter or by using the 'Get your username' option.

You can then set up a password by selecting the new user option to register.

If you've lost or forgotten your username, you can recover it by selecting the 'Get your username' option.

If you've lost or forgotten your password, you can recover it by selecting the 'Forgotten your password' option.

If you missed your scheduled appointment

If you have missed your vaccination appointment, you must wait 72 hours after the time of that appointment before you can book a new one via the online booking portal.

Further local information

Some local health boards have different or additional arrangements.

NHS Dumfries and Galloway

You can phone 01387 403090 or the national vaccination helpline.

For appointments for 5 to 11 year olds, phone the local call centre on 01387 403090.

NHS Fife (care home staff and residents)

Care home staff should contact 01592 648048 to arrange an appointment. Care home residents should talk to staff in the care home who will make the necessary arrangements.

NHS Forth Valley (care home residents or people who are housebound)

Patients living in a care home or currently housebound and under the care of NHS Forth Valley’s District Nursing Service will be contacted directly to arrange to have their vaccine at home. You can phone NHS Forth Valley’s Vaccination Team on 0800 130 3120 or email fv.vaccinationenquiries@nhs.scot for any care home and housebound enquires.

NHS Highland

You can rearrange online or by phoning the national vaccination helpline.

Or, you can phone NHS Highland’s local vaccination enquiry hub on 08000 320 339 (open Monday to Friday from 9.30am to 5pm) or email nhsh.covidvaccine@nhs.scot

NHS Lothian

You can rearrange online or by phoning the national vaccination helpline.

Further local information can be accessed by phoning the Lothian Vaccination Helpline on 0300 790 6296.

NHS Orkney

Phone 0300 303 5313 to rearrange your vaccination appointment.

You should also phone 0300 303 5313 to cancel your appointment or opt-out of the vaccination programme.

NHS Shetland

Please email Shet.vaccination-team@nhs.scot or phone 01595 743319 for all vaccination enquiries.

NHS Tayside

You can rearrange online or by phoning the national vaccination helpline.

If you are unable to rearrange, phone the local NHS Tayside enquiry number on 01382 423108 or email: tay.c19vaxlocalenquiries@nhs.scot

NHS Western Isles

Phone 0808 1968383 (Monday to Friday, 9.00am to 5.00pm) to rearrange your vaccination appointment.

You should also phone 0808 1968383 to cancel your appointment, opt out or opt into the vaccination programme.

Rearranging your appointment if you've recently had a confirmed coronavirus infection

If you have recently had a confirmed coronavirus infection, you should wait 4 weeks from date of test or first symptoms (whichever is earlier) to get the coronavirus vaccine.

Children and young people aged 5 to 17 years should wait 4 weeks from date of test or first symptoms (whichever is earlier) to get the coronavirus vaccine if:

  • they're at higher risk from coronavirus due to an underlying health condition
  • they share living accommodation, on most days, with someone who has a weakened immune system

Children and young people aged 5 to 17 years who have recently had a confirmed coronavirus infection should wait 12 weeks from date of test or first symptoms (whichever is earlier) to get the vaccine.

Cancelling your appointment or opting out

NHS Scotland strongly recommends you get vaccinations when they are offered to you.

However, if you decide to cancel your appointment or opt-out of getting vaccinated, you should phone the national vaccination helpline on 0800 030 8013.

You are only opting-out of coronavirus and flu vaccinations under the current programme. In the interest of public health, NHS Scotland would invite you forward for vaccination again if there was a new coronavirus pandemic emergency. But you would be able to opt-out again at that point. If you are eligible for other vaccine programmes, you will still be invited for those.

Your data will remain on the system, in case you wish to opt back in at any point in the future. 

If you change your mind after opting-out and want to get vaccinated, phone the appropriate number using the details on this page.

Last updated:
05 December 2022