Making a complaint about your NHS care or treatment
If you’re unhappy with the NHS care or treatment you've received, you've a right to complain using the NHS Complaints Handling Procedure.
Making a complaint
You should contact the shop manager or practice directly if you've got a complaint about the following NHS services:
- GP practice
- dental surgery
- pharmacy
- optician
In exceptional circumstances, you can contact the complaints and feedback team at your local health board for advice. This should only be done if you feel unable to make direct contact with the service providing your care.
Complaining about all other NHS services
You should contact your local health board if you'd like to complain about any other NHS service.
The complaints procedure is the same for all areas within a hospital. Complaints should be made to the NHS health board first. They'll then take forward any investigation within specific areas of healthcare or clinicians.
Each health board will have a patient relations or complaints team that'll work with you, your family or carer to resolve any disputes or complaints about the quality of care you have received.
Contacting your local health board
Contacting other NHS services
Last updated:
22 February 2023