Making a complaint about your NHS care or treatment

If you’re unhappy with the NHS care or treatment you've received, you've a right to complain using the NHS Complaints Handling Procedure.

Making a complaint

You should contact the shop manager or practice directly if you've got a complaint about the following NHS services:

  • GP practice
  • dental surgery
  • pharmacy
  • optician

In exceptional circumstances, you can contact the complaints and feedback team at your local health board for advice. This should only be done if you feel unable to make direct contact with the service providing your care.

Complaining about all other NHS services

You should contact your local health board if you'd like to complain about any other NHS service.

The complaints procedure is the same for all areas within a hospital. Complaints should be made to the NHS health board first. They'll then take forward any investigation within specific areas of healthcare or clinicians.

Each health board will have a patient relations or complaints team that'll work with you, your family or carer to resolve any disputes or complaints about the quality of care you have received.

Contacting your local health board

NHS Ayrshire and Arran

To leave feedback or make a complaint about NHS Ayrshire and Arran services, contact:

Patient Relations and Complaints Department

PO Box 13

Eglinton House

Ailsa Hospital

Ayr

KA6 6AB

Tel: 01292 513620

Email: complaintsteam@aapct.scot.nhs.uk

You should contact the practice directly if you've got a complaint about a GP, pharmacy, dentist or optician.

Learn more about NHS Ayrshire and Arran's complaints procedure.

NHS Borders

To leave feedback or make a complaint about NHS Borders services, contact:

Patient Experiences Team

Borders General Hospital

Huntlyburn

Melrose

TD6 9BS

Tel: 01896 826719

Email: patient.experience@borders.scot.nhs.uk

Chief Executive

Borders General Hospital

Huntlyburn

Melrose

TD6 9BS

Tel: 01896 826000

You should contact the practice directly if you've got a complaint about a GP, pharmacy, dentist or optician.

Learn more about NHS Borders complaints procedure.

NHS Dumfries and Galloway

To leave feedback or make a complaint about NHS Dumfries and Galloway services, contact:

Patient Relations Department

Second Floor South

Mountainhall Treatment Centre

Bankend Road

Dumfries

DG1 4AP

Tel: 01387 272733

Email: dg.patientservices@nhs.scot

You should contact the practice directly if you've got a complaint about a GP, pharmacy, dentist or optician.

Learn more about NHS Dumfries and Galloway complaints procedure.

NHS Fife

To leave feedback or make a complaint about NHS Fife services, contact:

Patient Relations Department

1st Floor

Hayfield House

Hayfield Road

Kirkcaldy

KY2 5AH

Tel: 01592 648153

Email: Fife.patientrelations@nhs.scot

You should contact the practice directly if you've got a complaint about a GP, pharmacy, dentist or optician.

Learn more about NHS Fife complaints procedure.

NHS Forth Valley

To leave feedback or make a complaint about NHS Forth Valley services, contact:

Patient Relations and Complaints Service

Forth Valley Royal Hospital

Stirling Road

Larbert

FK5 4UW

Tel: 01324 566660

Email: fv.complaints@nhs.scot

You should contact the practice directly if you've got a complaint about a GP, pharmacy, dentist or optician.

Learn more about NHS Forth Valley complaints procedure.

NHS Grampian

To leave feedback or make a complaint about NHS Grampian services, contact:

Feedback service

Summerfield House

2 Eday Road

Abderdeen

AB15 6RE

Tel: 0345 337 6338

Email: gram.nhsgrampianfeedback@nhs.scot

You should contact the practice directly if you've got a complaint about a GP, pharmacy, dentist or optician.

Learn more about NHS Grampian complaints procedure.

NHS Greater Glasgow and Clyde

To complain about hospital services or the board function at NHS Greater Glasgow and Clyde, contact:

Complaints department

North East Sector Offices

Stobhill Hospital

300 Balgrayhill Road

Glasgow

G21 3UR

Tel: 0141 201 4500

Email: complaints@ggc.scot.nhs.uk

When phoning, please listen carefully and pick the right option for the service you want to complain about.

Health and Social Care Partnerships (HSCP)

Glasgow City HSCP

Commonwealth House

32 Albion Street

Glasgow

G1 1LH

Tel: 0141 201 0130

Email: GCHSCPComplaints@ggc.scot.nhs.uk

East Renfrewshire HSCP

Eastwood Health and Care Centre

Drumby Centre

Clarkston

G76 7HN

Tel: 0141 451 0505

Email: Deborah.Gray@ggc.scot.nhs.uk

Renfrewshire HSCP

Renfrewshire House

Cotton Street

Paisley

PA1 1AL

Tel: 0141 618 7659

Email: RenfrewshireHSCP.Complaints@ggc.scot.nhs.uk

East Dunbartonshire HSCP

Kirkintilloch Health and Care Centre

10 Saramago Street

Kirkintilloch

G66 3BF

Tel: 0141 232 8237

Email: EastDun.HSCPComplaints@ggc.scot.nhs.uk

West Dunbartonshire HSCP

West Dunbartonshire HSCP HQ

16 Church Street

Dumbarton

G82 1QL

Tel: 01389 776833

Email: wdhscp@west-dunbarton.gov.uk

Inverclyde CHCP

Hector McNeil House

7 - 8 Clyde Square

Greenock

PA15 1NB

Tel: 01475 715280

Email: pccsp.swork@inverclyde.gov.uk

Prison healthcare

To complain about prison healthcare at Barlinnie, Greenock and Low Moss prisons contact:

Glasgow City HSCP Headquarters

Commonwealth House

32 Albion Street

Glasgow

G1 1LH

Tel: 0141 287 0419

Email: Carolan.Forbes@ggc.scot.nhs.uk

Family Health Service Complaints

For further information or advice on how to complain about services at NHS Greater Glasgow and Clyde contact:

Glasgow City HSCP

Commonwealth House

32 Albion Street

Glasgow

G1 1LH

Email: GCHPComplaints@ggc.scot.nhs.uk

Learn more about NHS Greater Glasgow and Clyde complaints procedure.

NHS Highland

To leave feedback or make a complaint about NHS Highland services, contact:

Feedback Team

PO BOX 571

The Highlands

Inverness

Tel: 01463 705997

Email: nhshighland.feedback@nhs.scot

You should contact the practice directly if you've got a complaint about a GP, pharmacy, dentist or optician.

Learn more about NHS Highland complaints procedure.

NHS Lanarkshire

Making a complaint about an acute service

Patient Affairs Manager

Hairmyres Hospital

Eaglesham Road

East Kilbride

Tel: 01355 585 325

Email: PatientAffairs.Hairmyres@lanarkshire.scot.nhs.uk

Making a complaint about Wishaw General Hospital 

Patient Affairs Manager

Wishaw General Hospital

50 Netherton Street

Wishaw

Tel: 01698 366 558

Email: PatientAffairs.Wishaw@lanarkshire.scot.nhs.uk

Making a complaint about Monklands Hospital

Patient Affairs Manager

Monklands Hospital

Monkscourt Avenue

Airdrie

Tel: 01698 752 300

Email: PatientAffairs.Monklands@lanarkshire.scot.nhs.uk

Local services

If you don’t feel comfortable making a complaint directly to a GP or dental practice, pharmacy or optician, contact:

Patient Services Department

Kirklands

Fallside Road

Bothwell

Tel: 01698 752 800 (press option 2)

Email: PatientAffairs.PrimaryCare@lanarkshire.scot.nhs.uk

You should contact the practice directly if you've got a complaint about a GP, pharmacy, dentist or optician.

Learn more about NHS Lanarkshire complaints procedure.

NHS Lothian

To leave feedback or make a complaint about NHS Lothian services, contact:

Patient Experience Team

Waverley Gate

2-4 Waterloo Place

Edinburgh

EH1 3EG

Tel: 0131 536 3370

Email: feedback@nhslothian.scot.nhs.uk

You should contact the practice directly if you've got a complaint about a GP, pharmacy, dentist or optician.

Learn more about NHS Lothian complaints procedure.

NHS Orkney

To leave feedback or make a complaint about services at NHS Orkney, contact:

Patient Experiences Team

The Balfour

Foreland Road

Kirkwall

Orkney

KW15 1NZ

Tel: 01856 888 221

Email: ork.feedback@nhs.scot

You should contact the practice directly if you've got a complaint about a GP, pharmacy, dentist or optician.

Learn more about NHS Orkney complaints procedure.

NHS Shetland

To leave feedback or make a complaint about NHS Shetland services, contact:

Corporate Services Manager/Feedback and Complaints Officer

Montfield

Burgh Road

Lerwick

Shetland

Tel: 01595 743064 (Textphone: 18001 01595 743064)

Email: shet.feedbackandcomplaints@nhs.scot

You should contact the practice directly if you've got a complaint about a GP, pharmacy, dentist or optician.

Learn more about NHS Shetland complaints procedure.

NHS Tayside

To leave feedback or make a complaint about NHS Tayside services, contact:

Complaints and Feedback Team

Ninewells Hospital

Dundee

Tayside

Tel: 0800 027 5507

Email: TAY.feedback@nhs.scot

You should contact the practice directly if you've got a complaint about a GP, pharmacy, dentist or optician.

Learn more about NHS Tayside complaints procedure.

NHS Western Isles

To make a complaint about services in NHS Western Isles, contact:

Complaints Handling Department

37 South Beach Street

Stornoway

Isle of Lewis

Tel: 01851 704 704 ext 3157

Email: wi.nhswicomplaints@nhs.scot

Patient Focus Public Involvement Development Officer

37 South Beach Street

Stornoway

Isle of Lewis

Tel: 01851 708 041

You should contact the practice directly if you've got a complaint about a GP, pharmacy, dentist or optician.

Learn more about NHS Western Isles complaints procedure.

Contacting other NHS services

NHS 24

To leave feedback or make a complaint about NHS 24, contact:

Patient Experience Team

Caledonia House

Fifty Pitches Road

Cardonald Park

Glasgow

G51 4EB

Tel: 0300 020 4846

Email: Patient.Experience@nhs24.scot.nhs.uk

You can also leave feedback about NHS 24 using the feedback form on the NHS 24 website.

Learn more about NHS24 complaints procedure.

Golden Jubilee National Hospital

To leave feedback or make a complaint about the Golden Jubilee National Hospital, contact:

Golden Jubilee National Hospital

Agamemnon Street

Clydebank

G81 4DY

Tel: 0141 951 5951

Email: feedback@gjnh.scot.nhs.uk

Learn more about NHS Golden Jubilee National Hospital complaints procedure.

Scottish Ambulance Service

To leave feedback or make a complaint about the Scottish Ambulance Service, contact:

Patient Experience Team - Corporate Affairs and Engagement

Gyle Square

1 South Gyle Crescent

Edinburgh

EH12 9EB

Tel: 0131 314 0000

Email: sas.feedback@nhs.scot

Learn more about NHS Scottish Ambulance Service complaints procedure.

The State Hospital

To leave feedback or make a complaint about The State Hospital, contact:

The State Hospital

Carstairs

Lanark

ML11 8RP

Tel: 01555 842 200

Email: TSH.ComplaintsAndFeedback@nhs.scot

Learn more about NHS State Hospital complaints procedure.

Last updated:
30 November 2022