Request support with interpretation, or get help with travelling to your appointment

Support is available in your local health board if you:

  • require an interpreter at your vaccination appointment
  • need help finding transport to your vaccination appointment

General help with planning your public transport journey is available on the Traveline Scotland website or by phoning 0141 465 1878 (open 24 hours).

If you’re unable to leave your home (due to your mobility or physical ability or mental health condition) or if you need additional support at your appointment (for example, someone to support you when you arrive or a private space to be vaccinated), phone the national vaccination helpline on 0800 030 8013 and your request will be sent to your local health board.

Interpreter services

NHS Ayrshire and Arran

Information is available on the NHS Ayrshire and Arran website.

NHS Borders

If you require a BSL interpreter or a deaf-blind guide at your vaccination appointment, please phone 01896 809250 or email Vaccination.BookingHub@borders.scot.nhs.uk as soon as possible.

Telephone interpreting for other languages will be available when you arrive at your appointment (via Big Word or language line). There is no need to arrange this before your appointment.

NHS Dumfries and Galloway

Information is available on the NHS Dumfries and Galloway website.

NHS Fife

Information is available on the NHS Fife website.

Information is also available on the Fife Community Interpreting Service website.

Interpreting Services are available at vaccination appointments via video/audio app. There is no need to arrange this prior to appointment.

Portable hearing loops are available at all sites. 

NHS Forth Valley

Information is available on the NHS Forth Valley website.

You can also visit the Forth Valley Equality & Access Service Facebook page.

NHS Grampian

Information is available on the NHS Grampian website.

NHS Greater Glasgow and Clyde

Information is available on the NHS GG&C website.

NHS Highland

To request support with transport to attend your vaccination appointment please phone the local vaccination enquiry hub on 08000 320 339 (open Monday to Friday from 9.30am to 5pm and Saturday from 10am to 2pm) or email nhsh.vaccinationenquiries@nhs.scot

Information is also available on the NHS Highland website.

NHS Lanarkshire

Information is available on the NHS Lanarkshire website.

NHS Lothian

All clinics can provide telephone interpretation services. Please let the vaccinator or registration team know which language you require. For verbal interpretation, a call will be made to The Big Word service, you and your vaccinator will be connected to an interpreter. You do not need to arrange this telephone service in advance of your visit.

To arrange a BSL interpreter at your appointment, please call the Vaccination Enquiries Helpline on 0300 790 6296 or email loth.vaccenquiries@nhslothian.scot.nhs.uk . A member of the Translation and Interpretation Team will help to arrange this for you. This needs to be pre-arranged before your appointment.

To arrange the assistance of a sighted guide at my appointment please call the Vaccination Enquiries Helpline on 0300 790 6296 or email loth.vaccenquiries@nhslothian.scot.nhs.uk . A member of the Translation and Interpretation Team will help to arrange this for you.

NHS Orkney

Phone the national vaccination helpline on 0800 030 8013.

NHS Shetland

Please contact Shet.vaccination-team@nhs.scot or 01595 743319 for all enquiries.

NHS Tayside

Language Line Insight app is available at all vaccination clinics for spoken language interpretation. NearMe video interpreting can also be used. BSL interpreters are available between 9.00am and 5.00pm at Caird Hall and Dewars Centre. They can be requested outwith these times and at other sites if required.

NHS Western Isles

If you require a BSL or language interpreter at your vaccination appointment, please contact 0808 196 8383 or email wi.covidvax@nhs.scot.

Other information is available on the NHS Western Isles website.

Transport

NHS Ayrshire and Arran

Information is available on the NHS Ayrshire and Arran website.

NHS Borders

Information is available on the NHS Borders website.

If you need transport please phone 0300 100 1800.

NHS Dumfries and Galloway

Information is available on the NHS Dumfries and Galloway website or you can phone 01387 403090.

NHS Fife

Wheelchair Service Royal Voluntary Service

The booking office is open from 9.30am to 4:30pm Monday to Friday. You can phone 01592 269 654 or email fifegnhs@royalvoluntaryservice.org.uk to book.

Non-Wheelchair Service

The booking office of Fife Council Demand Responsive Transport Service (known as Fifebus) is open from 9am to 2.30pm Monday to Friday. You can phone 03451 55 11 88 to book.

NHS Forth Valley

Please contact NHS Forth Valley’s vaccination team on 0800 130 3120 or email fv.vaccinationenquiries@nhs.scot

Read further information about coronavirus vaccination in NHS Forth Valley

NHS Grampian

Information is available on the NHS Grampian website.

NHS Greater Glasgow and Clyde

Information is available on the NHS GG&C website.

If you require support with transport to attend your appointment, phone the COVID-19 Vaccination Helpline on 0800 030 8013.

NHS Highland

To request support with transport to attend your vaccination appointment please phone the local vaccination enquiry hub on 08000 320 339 (open Monday to Friday from 9.30am to 5pm and Saturday from 10am to 2pm) or email nhsh.covidvaccine@nhs.scot

Information is also available on the NHS Highland website.

NHS Lanarkshire

Information is available on the NHS Lanarkshire website.

NHS Lothian

Information is available on the NHS Lothian website.

If you have difficulty attending your vaccination appointment due to mobility issues, phone the NHS Lothian Flu/COVID-19 Enquiries Line on 0300790 6296 to arrange transport.

NHS Orkney

Phone NHS Orkney’s helpline on 0300 303 5313 for information about transport options.

Information is also available on NHS Orkney website.

NHS Shetland

Please contact Shet.vaccination-team@nhs.scot or 01595 743319 for all enquiries.

NHS Tayside

Language Line Insight app is available at all vaccination clinics for spoken language interpretation. NearMe video interpreting can also be used.

BSL interpreters can be provided between 9.00am and 5.00pm at Tayside Vaccination Service Clinics. They can also be requested out with these times and at other sites if required.

NHS Western Isles

If you require support to attend your vaccination appointment, please contact 0808 196 8383 or email wi.covidvax@nhs.scot

Other information is available on the NHS Western Isles website.

The information held on these sites is the responsibility of your local NHS Board. Any questions or feedback you may have should be directed to that local NHS Board.

Last updated:
03 July 2023

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